Service Desk & Field Support
NEW NATIONAL HEALTH & JUSTICE 24/7 SERVICE DESK
We were involved in the development and management all aspects of the IT Service management Program, including developing and executing on the program road map, working with process owners to identify continuous improvement projects and maturing the overall Health and Justice service delivery.
JWPM has an extensive wealth of experience supporting Healthcare staff across the temporary and residential secure estates, the current JWPM Health and Justice service desk supports:
· HM Prisons and Youth Detention Centres
· Police Custody Suites
· Secure Training Centres
The Services desk support provides application support to support for an integrated desktop solution, out to the network connectivity.